Refund policy

RETURN & EXCHANGE POLICY

RoyalBaby accepts return & exchange under the following conditions:

1. Exchange requested must be reported within 7 days upon receiving the package.

2. Customer must e-mail the electronic receipt as proof of payment.

3. Items and the box packaging must be good and original condition. 

4. Proven factory defect (with no alteration made to the item). 

 

ITEMS MAY BE EXCHANGED FOR A SIMILAR OR HIGHER-PRICED PRODUCTS FROM THE STORE'S AVAILABLE COLLECTION IF IT FITS THE 4 CRITERIA OF RETURN & EXCHANGE ABOVE:

A. IF THE ITEM TO BE EXCHANGED IS OF A GREATER VALUE, THE CUSTOMER MUST PAY THE DIFFERENCE.

B. IF THE ITEM TO BE EXCHANGED IS OF A LOWER VALUE, THE DIFFERENCE IS FORFEITED.

 

How to Return an Item

1. Item to be returned must be well packaged. No packaging tape or stickers must be placed directly in the box.

2. Customer will shoulder for the return costs to our head office in Quezon City. Shipping costs are non-refundable.

3. Please check the condition of the product to be returned if it qualifies for the “return and exchange” terms #1-4 above.

4. Send the items in our postage address with an external box, or bubble wrapped 3 layers, which will be e-mailed to you once your case is reported. 

 

TO REITERATE, CUSTOMERS, HOWEVER ARE NOT ENTITLED TO EXCHANGE OR REFUND DUE TO:

a. Customer’s sudden change of mind, and yet, item bought is in good working condition.

b. Defects were found to be caused by customer’s misuse or mishandling of item.

SOURCE: “Prohibition of No Return, No Exchange Policy” Title III, Chapter 1, Rule 2, Section

7 DAO of 1993, R.A. 7394 “The Consumer Act of the Philippines” 

For more information and assistance, please e-mail your concerns to royalbabyph@gmail.com

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 Additional non-returnable items and reasons:

• Due to change of mind 
• Gift cards